As a Registered Provider the Association must ensure that its rents are affordable and these will always be in line with similar housing association properties in the area and less than the private sector.

The cost of:-

• providing staff at the scheme including the Scheme Manager

• cleaning and maintaining the building, grounds and equipment

• heating and lighting the communal areas

• security – including the flat emergency alarm system

• communal water rates

• heating of your flat (when provided through a central boiler)

Tenants arrange their own telephone and electricity accounts and in some cases water rates are individually billed.

Yes unless you are in receipt of some benefits which mean you are exempt from Council Tax. Tenants are entitled to the discount for single occupancy.

Yes tenants furnish their own flats.

Yes if you are in receipt of Housing Benefit now it is likely that you will still be entitled to this.

Yes – tenants have a key to their own front door plus the main building door and can come and go as they like.

Yes – our tenant’s flats are their homes and visitors are welcome and family and friends are often invited to scheme events.

The majority of our flats have showers.

Gas central heating with radiators in all rooms which is either provided from a central boiler with the heating costs included within the service charges or from a combination boiler in the flat for which our tenants have their own gas account.

Yes each of our schemes has a guest room – these are available to all tenants at very reasonable rates

No unfortunately pets are not permitted with the exception of fish or small caged birds