MHA is committed to delivering services of the highest quality and achieving high levels of Tenant satisfaction. We recognise that sometimes we might get it wrong, or our services may not meet the expectations of our Tenants.

If this happens to you or if you feel our service doesn’t meet your expectations, then we want you to let us know, and we will always try to resolve your problem as quickly as possible.

Repairs should always be reported as soon as possible so we can ensure that your services are repaired quickly and we can prevent any further damage from occurring.

Our complaints policy and annual assessment of complaints can be found here:

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