We are committed to being open and transparent about how we manage homes, services and tenant-related decisions.
The Social Tenant Access to Information Requirements, known as STAIRS, give social housing tenants greater access to information about how their landlord manages social housing.
This page brings together key documents and information that tenants may find useful. Before making a formal STAIRS request, please check the documents below, as the information you need may already be available.
STAIRS stands for Social Tenant Access to Information Requirements.
STAIRS is being introduced in stages:
STAIRS is intended to support transparency, accountability and tenant understanding. It is not intended to replace our normal day-to-day services, such as reporting repairs, making complaints, asking tenancy questions or raising safeguarding concerns.
We publish key information here so that tenants can access it without needing to make a formal request. Please click the links below to view or download the documents.
If you rent a flat from Masonic Housing Association you are charged a weekly Rent, calculated on a monthly basis. You are also charged a Service Charge and a Supplement Charge.
Each year, either in April or September (the date is dictated by your Tenancy Start Date) a rent review letter will be sent to each tenant advising the new Rent, Service Charge and Supplement for the next 12 months.
Should you have any questions, please contact your Scheme Manager
General Enquiries: 01428 652788
Managing Agents – Knox Cropper LLP
The Regulator of Social Housing Registration Number L0673
Registered under the Co-operative and Community Benefits Society Act 2014 - Number 21444R
A Member of the National Housing Federation – Membership Number 1105